HOW TO SELECT THE RIGHT CARPET CLEANING COMPANY?

Cleaning carpet can be a dirty business. Don't get taken to the cleaners. Clean your carpets without cleaning out your wallet.

These clever phrases have appeared in newspaper articles and consumer news programs across the nation warning against carpet cleaning scam operations. The media has relayed horror stories of trusting consumers who have responded to low-price carpet cleaning specials only to become victims of unethical cleaners who refuse to honor the advertised price, intimidate the consumers, and do poor quality work.

Bait-and-switch operators are prevalent in many industries, and the carpet cleaning industry is no exception. This does not mean that all carpet cleaners are rip-off-artists. Some suggested guidelines to consider when selecting a carpet cleaner are listed below.

Price - If an advertised price sounds too good to be true, it usually is. Some companies will advertise a low price just to get their foot in the door. Use common sense; a low price usually equates to low quality for any product or service. Legitimate business people have legitimate expenses that they must cover, including licensing, taxes, insurance, employee wages and benefits, vehicles, and state of the art tools of the trade.

Quality - The price of the cleaning service should never be the only criteria for selecting a carpet cleaner. A price that initially sounds high my not be a sign of a rip-off. In all professions, quality work deserves a quality price.

Truth in Advertising - Read the fine print on advertised specials to find out exactly what the price includes, and request a firm price before the work begins.

Training - Professional cleaning firms require management and employees to engage in ongoing formal training. Consumers are encouraged to ask about the training background of the technicians who will be cleaning their carpet.

Certification - Professional companies require certification of technicians through independent organizations.

Experience - The years of experience a company has, combined with formal training will contribute significantly to the proficiency and well being of its employees.

Knowledge - Professional companies employ and train technicians who have the ability to answer basic questions regarding carpet concerns.

References - Consumers may ask for references.

Trade Associations - Professional cleaning companies are members of organizations that promote high ethical standards and continuing education. Look for trade association logos in advertising.

Cleaning Standard - Ask if the carpet cleaner is operating according to the IICRC S001 2007 Cleaning Standards.

Method - Ask the cleaner which method of cleaning will be used and the advantages and disadvantages of this method compared to others.

Proof - Never hesitate to ask for proof. Ask to see the cleaner's certificates of training, business license, and insurance certificate.

No Pressure - Technicians must be courteous and willing to take the time to thoroughly explain the cleaning and to answer all questions. The consumer should never feel pressured.

There is no single criteria for selecting a carpet cleaning company. Several combined factors must be considered in your selection decision.